Crunch Consultancy Offers
C.H.O.I.C.E
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Certified
Crunch are proud to announce their accreditation with PeopleCert to deliver ITIL® training globally
Hands On
Crunch prides itself on having an interactive and integrated approach to understanding its customers’ needs. We don’t just stand back and observe, we commit to embedding our consultants into the culture and day to day working environment of our client’s businesses and organisations
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Original
Crunch is committed to providing services that are specific to their clients’ needs. Each engagement is managed separately and judged on its own merits and we guarantee that our training and consultancy will be tailored to deliver solutions wholly focused on your requirements
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Innovative
Crunch’s consultants and lecturers have an enviable track record of providing solutions and business collateral that is innovative, thought provoking and industry leading
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Customer
Crunch are committed to delivering services that do not only meet our customer’s expectations but, add real and tangible value. To emphasise this we have created the Crunch Customer Charter that will be the driver behind each and every one of our client engagements
Expertise
Crunch boasts amongst its ranks some of the most senior, knowledgeable and experienced consultants and lecturers in the world of IT Service Management. It is this expertise and knowledge that will ensure that the solutions we deliver to our clients will put them in-front of their competitors and will enable our clients to deliver world class services of their own
Meet the Team
Mark O'Neill
Founder, Director and Principal Consultant
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Mark is an IT professional with many years of experience of embedding and growing IT Service Management best practice across a wide range of industry sectors.
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Mark has extensive Service Management consultancy and training delivery experience with leading organisations in the public and private sector, both in the UK and overseas. He is considered a leader and expert in the fields of Service Management and Sustainable IT and is also a keynote speaker and published author.
Keith Webb
Associate Principal Consultant
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Keith is a highly-experienced IT Service Management Consultant and Expert with extensive knowledge of Service Asset and Configuration Management, Service Catalogue Management and Service Level Management.
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Keith has assisted many organisations to add value to a broad range of customer scenarios including IT organisational restructuring, operational transformation, target operating models, project management, transition management, redefining Service Management processes and defining and embedding IT policy and strategy.
Vernon Lloyd
Associate Principal Consultant
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Vernon is an IT Service Management and Project Management expert and a recognised industry leader in IT Service Management. Vernon has undertaken a number of training and consultancy assignments within both the public and private sector and is renowned for delivering unique outcomes tailored to deliver the specific needs of the client.
Specialising in transformation projects, service introduction and service management process integration and improvement, Vernon provides a wealth of knowledge and experience ensuring projects are delivered on time whilst improving quality at every opportunity.
Sam O'Neill
Co - Director and Training & Administration Manager
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Sam has a huge amount of experience and knowledge regarding training and people development, most recently leading the graduate training scheme for a large international retail group.
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Sam has previously held a number of senior roles in both the retail and logistic and distribution industries.